Hilton Hotels today announced the winners of its annual awards recognizing top performing North American hotels based on outstanding performance in the brand’s “Balanced Scorecard” rating system in areas such as customer loyalty, service, quality assurance and customer satisfaction ratings – as well as exemplary efforts in hotel renovation and diversity projects.
“With a stellar 2007 behind us it’s once again time to recognize the exceptional work of some of our top hotels, those that work tirelessly to create a transformative experience for our guests,” said Jeff Diskin, senior vice president of brand management – Hilton Hotels and Resorts. “We believe that the key to creating positive guests experiences is to provide inspired service in a consistent and hassle-free manner. The winning hotels have done just that and are representative of the high standards to which we hold our brand.”
The Connie Awards, named in honor of company founder Conrad Hilton, are awarded based on three key components, including: quality assurance audits measuring cleanliness, condition and brand standards; customer scores rating staff service; and customer service scores rating the quality of the hotel’s physical accommodations.
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