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"If the employees are well taken care of, they'll take care of the customer and the customer will come back," he said. "That's basically the core value of the company." Of course, many companies say that employees are their most important asset. But Marriott Corp. acts that way, too. Consider this.... * In the 1930s, long before employee health care became a big issue, Willard and Alice Marriott put a doctor on the payroll to take care of employees. * More than half of the hotel company's managers started as hourly workers, and nearly all of the firm's senior executives were promoted from within. * Hotel managers are regularly rated by their employees. Their compensation is based on the reviews they get from the people they manage, as well as the hotel's profitability and guest satisfaction surveys. * Finally, if a Marriott employee has a beef with his or her boss that cannot be resolved, the employee has a right to bring a complaint to a peer review panel that has the power to overturn the management decision. "It's almost like a jury trial," Bill Marriott says. Marriott, who is 75, replaced his father as chief executive in 1972 and is only the company's second CEO. He remains active, visiting about 250 Marriott properties a year. Why spend so much time on the road? "The purpose is to see the people, basically," he says. "By and large, it's a cheerleading exercise." Marriott does his best to take the pulse of each property. "Do the employees seem enthusiastic? Do they like their manager? Does the manager know his people? That's key. You walk around, and he should know them without looking at their name tags," he says. | Daily Extras! Eclat Me | Success Tip of the Day| 1DailyDiversion| Eclat Web - Must Visit Websites! A Beautiful Pic Every Day! Word of the Day| Quotation of the Day| Make Money! Immigration News! Desire- WOW Stuff! Stock Mkt Updates |
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