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Here's the list. To read the details (God is in the details...click here) 1. Learn to practice and improve listening skills – and then coach others, as the front desk is the critical listening center of the hotel. 2. Learn everything about the services and product you will be promoting and then be certain your staff also knows the details. 3. Learn everything about the services and product of those hotels that you will be competing with. 4. Share the professional expectations provided to you from ownership and or Management Company clearly with all members of the staff. 5. Hold regular one-on-one sessions with all direct reports in this department, including the night auditor. 6. Constantly assess time management. 7. Learn the science of accurate and realistic forecasts. 8. Plan, coordinate and implement revenue management strategies regularly. 9. Embrace the Brand. 10. Training must be maintained and increased. 11. When hiring people, pay attention to the “human” resource role. 12. Review your market analysis monthly. 13. Know your customers. read all the details....click here | Daily Extras! Eclat Me | Success Tip of the Day| 1DailyDiversion| Eclat Web - Must Visit Websites! A Beautiful Pic Every Day! Word of the Day| Quotation of the Day| Make Money! Immigration News! Desire- WOW Stuff! Stock Mkt Updates |
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